A tale of eBay’s customer service and a seller of 16 years on his last day thanks to eBay’s policies and scam happy buyers. Basically taking the word of a random buyer over there loyal seller. As for being on hold for 3/4 hours I guess eBay think that’s normal.
Interesting read by a very pissed off eBay user. He tracked a gang of scammers over a few months to monitor how and what they did on eBay. The way this scam works it seems eBay have no power to stop it. He estimates from his tracking of this one portion of whats going has cost eBay over £100K. He has some sort of live tracking too via Twitter with daily totals so that’s very cool, a lot of work has gone into this. Now you have to imagine if 1 guy can track this amount of cash and over 7000+ victims why can’t eBay?
Twitter : twitter.com/opbulldog
Bit of a strange story this, a seller gets scammed and laughed at by a typical eBay scammer, he and his friend through a series of events manage to scam the scammer for far more than they got scammed, if all that even makes sense 🙂
Another satisfied eBay seller? read on. Quite a few good points raised in this story, basically shows eBay’s supporting scamming buyers left and right with no appeal for you the seller.
Not had a update in a very long time, so time to start. Here are a few comments from a few random eBay sellers about eBay. One comment in particular stands out and thats eBay not following their own terms & conditions.
Interesting tale I found this morning on HotUKDeals in a thread about the latest PayPal offer, about a seller who got scammed for what I can only assume is a very expensive item due to them taking the time & effort to take near 4Gb of photos and video to back there claim up, was this enough for PayPal well no… so the seller gets the manufacture involved and PayPal now claim there wrong think about that for a minute. It was PayPal who requested the evidence from the manufacturer and it was still not good enough…
What a messy end to a PayPal account the following story is. A problem which could have been corrected by someone at PayPal actually bothering to read the site/items in question. This mess just shows that PayPal doesn’t care, its a total automated merry go round of stupidity. It really is a must read, has some very interesting twists such as the banning of a family member’s PayPal for basically being associated with the victim seller in this case.
If you read nothing else on this site at all read this
The writer put it together on a page we have mirrored here :
More information here :
A reader of this site has left his story in the comments, a very well written post that I think deserves a bit more attention, so I am posting it on the front page. The story basically shows that even a eBay user for 20 years can get thrown away in a matter of a month over some dodgy eBay DSR maths in this case the defect rate. We all know the DSR system does not work and this proves it again.
Thanks to the people at eBay who made the decision to put holds on people’s payments until they get feedback for a item or a set number of items, this problem has sprung up. In you could in theory sell a 100+ items but if no one would leave you feedback you stuck waiting on the money, money you could badly need, you are after all running a business. Well take a look at the following picture, it shows a eBay seller constantly asking for feedback and not getting it as far as I know until he loses it :
In his case it seems he has under 25 positive feedbacks and PayPal are holding his money until he gets to 25+. See the problem there?
How many times have you searched for a item on eBay and specified in the search options “US ONLY” or “UK ONLY” to try and remove all the Chinese sellers from the search results and this has happened :
I would love to know how the eBay system sets up the account locations to allow this this… you can usually find the real location at the bottom of the listing in Chinese lettering…
Just a quick post listing some of the classified sites out there. Might be useful to some people looking for a alternative to the big names eBay, Gumtree, VivaStreet, Loot & Craigslist. There are pro’s & con’s to listing on those kind of sites, biggest pro is that it’s free, biggest con is the traffic, but it’s worth a shot since its a free after all.
Just a small collection of various comments from people on their experience with PayPal, some are short stories, they reveal a lot about how PayPal treats people.
Found this rather confusing post today, a company had $20,000 ish in their PayPal account it was their primary payment processor (mistake 1), PayPal at some point decides its a awesome idea to freeze the account with $20K in it, after the company had only had the account a month. After a few months the company starts getting offers/adverts/communications for a so called PayPal “working capital loan” a type of business loan you pay back via your transactions. Now how can PayPal mark your account as a risk and freeze your funds yet say your account is good enough for a loan????
A short tale of what happened to a eBay user who used to make a ok living selling websites on eBay, basically what happened was Chinese sellers moved in, bid on his auctions abused the DSR (detailed seller rating) system giving him all 1 stars & negative feedback to drive him out of business, eBay was not interested in helping him, although it would be very easy for them to see what was happening.
YouTube recommended this video for me and it’s quite a good one. Basically eBay buyer, buys a phone in this case a Samsung Galaxy of some sort, never gets the phone, never gets the refund either, eBay & PayPal say “sorry so what” leaving him high and dry, the seller meanwhile closes up shop/jumps eBay accounts/changes user names etc. some time passes and oddly 2 boxes of phones & assorted phone accessories arrive at the scammed buyers house, now here it gets interesting because the scammer has the nerve to ask the buyer to send back the box’s at his cost. Watch the video it’s worth it :p
Came across this quite complex eBay scammer. A eBay scam that started off as a plan to defraud eBay’s insurance programs (buyer protection/seller protection) through the use of various accounts the article lists around 40-50, he would provide fake documents/info from either side to get refunds. Now here is where it gets interesting the scammer was able to obtain the ID of the US postal inspector investigating him, he then used to that to obtain access to a site for law enforcement officers and was partly successful in some attempts, then used info he found in there to open more eBay accounts.
Typical story here. Good eBay (2 year old account, 100%) user selling a high value item, in this case a $600 Apple iPad who gets scammed by a new account with only 1 positive feedback. The buyer returned a empty box in the end and got there money and item for free with the backing of PayPal & eBay.
At some point today 25/11/15 eBay seemed to go into some kind of meltdown throwing out random errors, search not working any word returned 0 results, the login process breaking members were told they did not exist. What I would like to know is everyone still expected to pay all those final value fees (FVF fees) when they did not get the service they paid for? Let you work that one out…
We’re aware that users are experiencing issues & we’re working to resolve this. We apologise for any inconvenience! Stay tuned for updates.
— eBay.co.uk (@eBay_UK) November 25, 2015
Strange story this, a user tries to transfer money to his PayPal account… it never makes it there. He used PayPals bank to bank transfer system to load the funds into his PayPal account. Although the transfer was accepted it seems the problem was not adding the account to PayPal first, yet it happily accepted the transfer? No neither the bank or PayPal know where the money has gone…
Got sent this snapshot of a eBay seller having to pay a £3 charge if the buyer prints out the shipping label for the return via eBay… that’s a tad naughty don’t you think? Then the seller has to pay this and the return shipping for some made up reason as usual…
From the wording we can gather that eBay would rather you just straight refund the buyer no matter what, which you also end up doing in this process anyhow.
A woman was contacted by someone she did not know on Facebook to sell Apple Mac computers on eBay… what could wrong? Anyhow she is left with a £3,000 bill to pay back to the wronged buyers, but there is a silver lining in all this eBay said she does not have to pay the £170 fees so that’s good I guess.
Here is another random collection of comments gathered up from a UK Daily Mail article on the wonder that is eBay and how it is making people millions from there spare rooms… I really did genuinely struggle to find anyone actually praising eBay in the comments at all, it was like there was no positive comments, I went thru pages looking the ranking system was no help all the highest ranked comments were anti-eBay, so what does that tell you?
All the hard work you do you basically working for Ebay hardly making profit & still pay Ebay Fees.
Heres a example showing why you should not leave PayPal with any valid bank details if you have a issue with them. In this example the problem is basically the user had a $4 subscription with PayPal for some online service or other, but the user had a list of disputes on going and when was all said and done owed PayPal $1,120 which they could not get at until they went to debit the $4 sub… you can see what happens next PayPal not only take that $4 but the whole $1,120 on the back of it. So beware.
eBay user horror story involving a large amount of cash in this instance $1173 from a sale of Magic The Gathering cards gone very, very wrong. In this case we will see how the buyer used a stolen eBay account, stolen PayPal account (what’s worse it was his family’s!) to abuse the eBay seller guarantee to get his money back and return a box of stuff, the end result eBay says :
That’s the cost of doing business
Found this interesting article in a UK paper not too long ago. The story being covered is that Facebook are rolling out more seller friendly search tools, options and pages. It’s not quite eBay yet more like a Facebook/Gumtree/Freecycle hybrid, but its any step away from eBay is a step in the right direction.
Another tale from the VERO department hell that is eBay. In this case its a US company trying to claim there copyrights stand in the UK, when the UK patent office people are saying its a generic item. Anyhow the end result due to the incompetent fools that run eBay is one mans business gone just like that in 24hrs and yet he did nothing wrong.
Interesting article about eBay wanting to introduce a fine system for items that don’t sell. 10p per item would add up really fast when talking about the volume or unsold items that end on eBay every day. The requirements for the fine are not too clear, but as with everything with eBay it will surely just be made up as they go along anyhow.
A post from 2013 detailing how one eBay user was pushed out of business due to a rivals false trademark claims and abuse of eBay’s VERO program. It basically points out eBay don’t even bother to check if the so called rights owner is the rights owner and leaves you with no way to appeal basically washing there hands of there matter and telling you to sort the issue out with the person/company making the claims, can see that ending well…
Stumbled upon a blog post by someone upset with eBay so we are going to mirror it and link it, its quite interesting in that its calling you stupid if you still sell on eBay, depends on how you look at that. It covers some of the more hidden parts of the eBay user agreement and how they have basically been twisted to benefit eBay and screw you at whatever cost. From what I can make out the post is from September 2013, I assume these parts are still in the agreement or reworded because these things still go on and are still complained about today.
Random collection of users thoughts on eBay/PayPal gathered up from various places wherever eBay just happened to be mentioned, maybe its worth noting that in any totally unrelated forum post, thread, email at any point someone mentions eBay or PayPal a crap load of stories start coming out from random users, what does that tell you? The original thread could have been about how to shave a cat, but the min eBay somehow works its way in there everything goes to sh*t.
There are tales where paypal freeze your account for upto 180 day, and the can because you agree to it when you sign up.
I was sent a little bit of info via the messaging system regarding eBay’s “Top Rated Seller” award program and its effects on listings. eBay promise “increased visibility” for your items in the best match category however theres a slight catch the listing must offer free postage it seems and also comply with some other listing stuff. Now why is this a problem you ask? well 2 things…
1) You worked hard for that badge it won’t show up on the all your listings.
2) If you add the postage cost into the end cost of item and mark it up as free postage eBays final value fee % payment increases.
eBay are basically taking a cut of the postage by forcing you to list this way, Which means more $ for eBay and less for you. Not really a good thing that is it.
From todays Daily Mail. The classic bid on item, win it for stupid low price, get sent a photo of the item. This scam is older than eBay, yet still manages to work very well, popping up from time to time. A bad seller will put a tiny disclaimer somewhere in the listing that it is really for a picture/photo/artist rendition of the item. Way back it used to be hidden using clever HTML and Java to cover it up when eBay used to allow scripts and things in ads.
Every now and again we take a quick look at the analytics for the site as they tend to reveal some interesting information in what eBay & PayPal have been doing to people, its all revealed in what they search for sadly.
A small collection of thoughts on eBay/PayPal that have been recently gathered up from various threads some from eBay’s own forums, which don’t stay on there too long as you can guess. Again the same old stories crazy fees and buyers lies along with no support from eBay.
Back in the day eBay was awesome. Now it’s just a front for actual stores/small businesses. The normal person can’t use it for what it was originally intended. Plus, they nickel & dime you to death.
They can go fuck themselves.
Looking thru the stats and noticed some odd search terms so thought I would put them up here.
- chinese ebay alternative
- Amazon Local Daily Offer
- anyone opened paypal dispute pram
A Chinese eBay alternative with all the Chinese crap on every eBay site you would think they would not need to go no where else. Sites traffic shows a steady increase yet again, with a short spike for yesterday, theirs always a spike when a major eBay issue or change comes along.
Seems eBay had some kind of major site issue last night. Users were unable to login, were told there passwords were wrong, some were told they needed to register as they had no account. Over the last weeks eBay has been acting up a bit, slow loading, images wrong, dashboard not in sync. So can someone please explain to me where all the fees (that keep going up) are going?
Some sites are claiming that eBay was the victim of a hack, would not be the first time. The claims are based on the fact that eBay’s phone support and online support was shut down to the outside world. If that is true and with the recent major database hack they suffered this year, I guess they will be a bit quiet about it.
More here :
A collection of random comments from PayPal showing there own users thoughts on PayPal. One of the most common themes is that people only use PayPal because they have no choice, that’s not a very good way of cementing customer loyalty, there only using you but they hate you, the minute a alternative comes along your users will run.
It doesn’t matter one bit if you could prove you were wronged in court; they have their own self-made laws and live in their own little reality.
A few interesting search terms have popped up this week in relation to eBay.
- ebay new top rated seller requirements are too high
- ebay mc999
- ebay seller sent a empty box
- iphone ebay scam
There was a few search’s relating to the new seller requirements that were bought in this month, from what I have seen it has even managed to remove a few top rated sellers who have done absolutely nothing wrong. MC999 is the typical warning form for listing violations and usually makes little sense. As usual when eBay change something there’s a increase in traffic to sites like this I wonder why that is…
Every time I gather up a pile of random comments from a thread, story or article the comments about eBay/PayPal are usually around 90-95% negative, this is happening over and over again. How eBay are managing to stay afloat when it seems 90% of there users hate them is beyond me. 2 of the most common complaints seem to be eBay’s taking a cut of postage via eBay AND then PayPal too, also buyers who don’t pay who then start up cases in revenge.
By far the least trustworthy party on eBay is eBay themselves…..
Some information about another eBay fee increase. The gap between fee increases is getting alot shorter these days. Some of these increases just make no sense and some are just over the top £1 for a subtitle?
I think what might have really p*ssed people off this time was the fee increase came the same day the site crashed bad, obviously money was being well spent on the backend there…
Just thought this was amusing considering eBay’s stance on paying there bills…
Interesting story in the DailyMail a paper in the UK about a group of people who are eBay millionaires, about as likely as winning the lottery if the comments are anything to go by. We have mirrored them here, some are quite interesting from companies who wish to dump eBay even though there making £1000’s a week, which just go to show how bad this situation is getting. The new “your paying for returns” has been mentioned as a factor also which is showing some people might actually read those eBay emails. I went thru ALL the comments (to try and paint a unbiased picture) on the story and there was only 2/3 on eBay’s side, game over.
“It’s not if they screw you its when.”
I have no idea how long these have been about, but I have just seen a advert for being able to buy on eBay without registering for a account, that must be a excellent plan for scammer buyers as it seems to work even when you have been suspended. So whats the point of the blocked buyers list now? The only upside to this I presume they can’t leave feedback (the help pages make no mention of not being able to?) how does eBay enforce there “buyer protection” in this case or are you on your own?
User has his PayPal account with $26K in it frozen apparently based on a recent change to his credit score? why would they even be constantly looking at that anyhow?
Don’t leave large amounts of money in a Pay Pal account. As soon as payment is received, pull the money out and put it into a proper bank account
Little bit of a story from a eBay TSR (Top Rated Seller) that shows just how fast eBay can knock you right off and back into nothing at any time, in this case in less than 3 weeks. It also shows eBay’s varying interpretations of there own rules at different times of the day…
eBay has A lot of there policy violations and shut downs done by automatic bots with no human involvement .
For this reason I would suggest follow the rules and never go buy what a customer service rep tells you because they won’t be there when you get shut down permanently .
Here are few random random quotes/stories from users about there PayPal experience. US and UK PayPal users comments are here, there is even a comment from a (ex?) PayPal employee.
“Paypal is well known for freezing accounts for any reason and for inconsistently applying their own rules.”
The eBay password mess rolls on it seems, after being quiet for about a week while this story was making the news, front page of papers, TV & radio and wherever, eBay have finally made the users change their passwords. In this case its too little too late, the passwords are the least of your worries if the attackers got there hands on everything else eBay has on you. Now a story from the Daily Mail in the UK is hinting at eBay UK’s possible fine from the Information Commissioner could only amount to roughly 2p per customer which would take about 0.0002% of eBays tax dodging profits away… (await the increase in fees to cover it)
Whatever the size of the fine it won’t be paid by eBay, 12.5% FVF should solve that little problem.
– Everyone it seems…
Another common story, and very common with nice phones it seems. A seller sold a phone (a Nexus 4), buyer opens a case saying the phone he got sent did not work, buyer makes stupid threats (“I haz yo phone book!” basically), eBay sides with the buyer, the buyer sends back some piece of crap.
“So, as far as I can tell..you can buy something on ebay..say it’s not a described. Get your money back, take a shit in a box and send it back to the seller..and there’s nothing they can do.”
– The seller
Same old, same old, the never ending story this one. eBay buyer, buys a item claims it is “not as described” opens a dispute, the seller loses. Why you ask? because the seller clearly put in his listing what the item was for and the buyer bought it for a incompatible (in this case a phone add on). eBay says thats ok though and sides with the buyer. From the amount of these stories you would think no one on eBay could actually read.
From the BBC a article about eBay’s internal systems/database’s getting compromised, eBay are claiming as far as they can see no personal information was taken other than a load of encrypted data and some non-financial stuff (probably all them DSR scores). They are advising users to change their passwords but the bigger question here is why has it taken them 2 months (the attack was in February/March)to bring this up? Also why is it all over the news and not on eBay’s sites?
Heres a story about a seller, and 1 of the few that screwed eBay up by going that bit too far. In this case we have a buyer who purchased something, never got it, started a case up, the seller then sends the item (they did AFTER the case), eBay sides with the buyer in the case and refunds the buyer, the seller then threatens to go to the buyers house and get his money. The seller did actually send the item as the buyer noticed the date on the postmarked stamp was after the case was closed. 3 weeks to ship the item. Total mess this.
Found this little bit of info from a while ago. Part of Amazons terms which basically gives you a free ride to scam whatever you want from Amazon marketplace sellers but not from Amazon in house sales. Basically you can get a refund weather you return the item or not. Think about that…
Randomly strolling through a newspaper and found this ‘No excuses, zero tolerance’: PayPal exec FIRED after bizarre late-night Twitter rant against colleagues he had known for less than two months . Rakesh ‘Rocky’ Agrawal only worked at PayPal for 2 months, for some reason decided to go on Twitter rant about the company and people who worked there. He was the strategy manager and from what I can see not a good one at that, with this latest tactical move…
Here are a few user comments from 04/02/14 which were posted on a thread about the eBay alternative eBid. The amount of likes and reposts these comments were getting lead me to believe all is not as it seems over at the eBay wonderland, these are comments from eBay sellers and buyers a sad state of affairs and some good points, some small scam story’s in there too. Out of the 13 pages I went through every post was a bad one, one after another, there might have been 2/3 eBay fan posts in the lot.
A scam that happens all too over, you think your buying a item but get a photo of that item, happens all the time Apple stuff, high end phones, electronics don’t really matter its just a photo. Buried somewhere in the title, description will be “photo” and the hope is that someone will bid up and buy it without thinking which is the very nature of eBay buyers they never read the listings (legitimate or not) he will get his money back via the buyer protection, but it goes to show that buyers need to be more aware. The item used in this scam is a Xbox One console.