Found this post from 2012 about a seller who has won a dispute that a buyer opened against him for a item that he did not receive because it ended up in some kind of mail depot, anyhow the seller wins the case as they was able to show the mail company screwed up and have the item… however the buyer can still leave the seller negative feedback even after getting a full refund and it being shown the sellers not at fault.
I had a buyer purchase an item, I shipped within 24 hours with tracking, the post office damaged the package? Somehow it ended up at the Mail recovery center. I can file a claim and get my item back(hopefully) but then still have to pay for the item to be reshipped to the buyer. The item was£9.26 ($15) with free shipping-shipping was £3.71 ($6,), per eBay buyer protection, I have thoroughly completed my end of the transaction and have no obligation to refund the money. HOWEVER, if I do not refund the money, the buyer can still leave bad feedback even though I was not at fault.
So now I am out the £9.26 ($15,), pl£3.71 (us $6) shipping, shipping materials cost and the cost of the item.
Even though I am still in the right, the buyer still wins…I did offer a partial refund, minus the shiping, the buyer was not happy and ended up with a full refund even though it was not my fault at all. AND the buyer can still leave me bad feedback.
Would love to hear any other seller’s views. I know that this is just a cost of selling, but when you are a small time seller, it reall eats into any small profit there may be. I really think there should be more protection for the seller.