Another seller ruined by the glorious DSR system. In this case its all about “dispatch time” now the problem here is the seller puts in the listing theirs a 4 day dispatch time, it again shows no buyer reads the listings, this seller tried to prove to eBay that the items were sent out in line with the 4 day handling (via receipts etc) but that was no good for the glorious leader, eBay actually forced a 1 day handling and dispatch time on them which then cost the seller more money in travelling costs etc. and after all this they still suspend the seller when they are not at fault.
i am devastated. My Ebay account has been restricted today and there is nothing i can apparently do about it.
From Oct-Jan of last year i had a 4 working day handling time that was clearly stated in my listings and on my check out. I did an average of 100 transactions a month and because customers dont read listings properly over these months they left me bad DSRs for my dispatch time. the highest month was 6 DSRS relating to dispatch time in one month were i had done 155 transactions. now considering that was just before Christmas and we all know that the post is a nightmare over that period i dont think i did that bad??? anyway due to these bad DSRS my account became under scrutiny and my performance was below standard. I spoke to someone on the phone to ebay and read up on the information i was sent on how to improve my business, to bring me above standard and was told that i would need to improve my dispatch time.
i did explain to them that i am a very small business that works from home and that i dont drive. it was more cost effective for me to go to the post office every 4 working days as it is far away and i have to get there on the bus. i CLEARLY stated in my listings that i had a 4 working day handling time and can prove to them (with my proof of postage) that i posted within that 4 working day handling time with all my sales. that apparently was not good enough for them. basically what they are saying is that they DISCRIMINATE AGAINST SMALL BUSINESSES THAT DO NOT HAVE THE MEANS TO POST EVERY DAY! it would cost me so much more time and money if i went to the post office every day??? is that not a fair point??
BUT. i accepted this and changed my business to suit them! meaning i went to the post office every day and changed my handling time. since JAN 2011 i have ran a near enough perfect account. with NO Bad DSRS at all with the exception of this month and last month where two items got lost in the post and i ended up receiving bad DSRS. BUT ONLY 2!!! 2 BAD DSRS!
because of this when looking at my 12 month trending data the average has gone OVER on 0.06 percent on what they require you to have. (due to be having bad DSRS in OCT-JAN of LAST YEAR! so now my account has been restricted and i cannot sell and have been told i will not be able to sell for 6-12 months.
I have done everything they have asked of me and have improved my selling and dispatching the way they have wanted me to (at the cost on myself) yet they still have looked at last years stats and completely ruined my business. I dont understand how they can justify any of this. i took on board what they said in Jan 2012 and have run a good ebay account since then. it is impossible to be perfect. surely they should look at the last 9 months since i have improved and base it on that. or even take into consideration why i had bad DSRs in the first place and understand they reasoning for that. it isnt a crime to have a 4 working day handling time????
I have invested a years time and energy into making a viable ebay business account with over 2000 feedback. i am an honest seller and my products are good. they have completely taken that away from me and i am now in an awful position.
This has left me feeling depressed and i dont know what i am going to do now. I have bills to pay and i have no income now. i have worked so hard over the last year to make money. there are no jobs around and instead of claiming benefits i have tried to support myself by starting up a business. this has now been taken away from me. i dont understand how a company for this size can get away with this and i dont know what to do about it.
Apologies for spelling errors and grammar. i am currently writing this with tears in my eyes.. its from the heart but i am no writer..