Bit of a complex story this one, seller sells item, a buyer buys that item, the buyer then sells the item to another buyer, buyer 2 files a claim against buyer 1 saying there’s a problem, buyer 1 then files a claim against the seller. See a mess.
Source : https://redd.it/6dylst
Buyer sold the item they bought from me, and the buyer’s buyer claims that the item is damaged; now the first buyer is opening a claim against me for a refund. Am I just screwed now?
I sold a brand-new unopened game console on ebay back in March of this year, and about a week ago the buyer messaged me asking for the console’s original receipt so that he could return it, as he had sold it rather than opening it and his buyer claimed that the screen had a bad pixel. I replied that I no longer had the original receipt, and that even if I had, GameStop doesn’t accept returns after 30 days; I suggested that the second buyer contact Nintendo about sending it in for a repair, because it might be a factory defect. The (first) buyer responds the next day saying that I sold him a defective item, and that he’s filed a claim for a refund or replacement.
So what should I do now? I plan on contacting ebay support in the morning of course, but does anyone have any advice? Can I even be held liable for an allegedly defective item when the buyer himself has stated in writing that they, too, never opened it before selling it to someone else? I would think the responsibility would fall on him, but I’ve been hearing a lot of horror stories about ebay siding with the customer no matter what and completely screwing over the seller. Heck, I didn’t even know I could get a return request — I very clearly chose the option for “No returns” when making the listing. But apparently that “option” doesn’t actually mean anything…
Apparently there was a fix for this mess :
If he wrote in eBay messages that he resold it, he is no longer covered by buyer protection. Also, it’s been too long, you can deny any return he opens yourself. His only other step would be to open a PayPal case, but you can use those messages as proof there as well