eBay new user agreement and terms (Sep 2013) refunds without items

This was bought to me attention yesterday and even for eBay this is a new low surely, the latest terms and conditions for September 2013, the main problem is highlighted :

“As a seller – where you choose not to engage with the eBay Buyer Protection process on an item not as described case we may seek to carry out a reimbursement from you without requiring a return by the buyer.”

 So what do we gather from this? win or lose the dispute eBay are going to be making YOU pay regardless without the buyer sending the item back, is this legal I would think not, I also heard of PayPal charging fees on sellers who got charge backs from stroppy buyers I guess that makes there seller protection and charge back insurance worth about as much as the pixels its made off…

3 comments

  1. new ebay terms.. they get worse..

    As a seller – where you choose not to engage with the eBay Buyer Protection process on an item not as described case we may seek to carry out a reimbursement from you without requiring a return by the buyer.

    I didn’t even know we had a choice in the first place ?! But in other words, its heading that NAD cases buyers keep the item and ebay refund from your own pocket. As its pointless even fighting the disputes then its just going to default that instead of ebay refunding the costs, the sellers are footing the costs. Ebay will save a lot of money doing that, but its just going to screw over more sellers, so overall its just another nail in coffin for ebay.

    1. My god, is that even legal surely not?

      I guess its just saying give the buyer what they want and have that, if you want to sell you will do it.
      Ebay did a thing before called “no fault cases” where they would pay out if the item was under £X amount I noticed that quickly vanished without anyone saying. This seems like the reverse or that.

      I had a friend just get a fee from PayPal because a buyer decided to reverse the transfer after getting his item of course via the bank, I think they called it something like a “Chargeback investigation fee” or something stupid. Anyhow it cost him £14 for the fee and the item that was lost which came in at £5…(oh and the £5 went back)

      This surely cant go on, we all had a bet on what year eBay would collapse way back in about 2010, I got 2015 whats your guess?

  2. The ebay flow-chart is..

    Sell a item – pay fees – pay postage – get abuse – fight pointless disputes for days – forced to give a refund plus postage – never get item back – warnings from ebay for not being good enough – banned for a few days… get a negative feedback which harms your sales.. go back to start and loop..

    Cheaper not to sell items and just bin them and save days fighting disputes. Overall, its costs you to sell stuff.. when the local tip will take it for free..

    selling on ebay = much wasted time and money resulting in you not having the item. Skip all the crap and just dump the item, same end result only it saves days of fighting disputes.

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