eBay user horror story : “HeWhoHasAnEar.com” 20yr+ customer

A reader of this site has left his story in the comments, a very well written post that I think deserves a bit more attention, so I am posting it on the front page. The story basically shows that even a eBay user for 20 years can get thrown away in a matter of a month over some dodgy eBay DSR maths in this case the defect rate. We all know the DSR system does not work and this proves it again.

http://hewhohasanear.com

Link : http://whyebaysucks.info/when-a-ebay-buyer-wont-leave-feedback-with-paypal-holds/#comment-35983

Source : http://whyebaysucks.info/when-a-ebay-buyer-wont-leave-feedback-with-paypal-holds/#comment-35983

Mirror :

Please read!!

Dear Friends,

Once again the Empire eBay has imposed yet another set of seller-adverse rules and regulations. One of these mandates is the >2% defect rate rule.

This rule demands a 98% non-cancel rate initiated BY THE SELLER (HeWhoHasAnEar) on a 3 month rolling average….a high bar indeed when you are selling literally thousands of records.

Our defect rate was a whopping 3.04% for the 3 month period of Dec ’15 – Mar ’16. Most of the 13 transactions were either out of stock upload mistakes, or we PROACTIVELY CANCELED THE ORDER BECAUSE WE DID NOT LIKE THE INITIAL GRADING. WE SENT THE ITEM ANYWAY…AND REFUNDED THE BUYER THE TOTAL AMOUNT, INCLUDING SHIPPING, FOR OUR MIS-GRADE.

In the 3rd week of March 2016, eBay froze our PayPal account, resulting in not only a cash-flow issue in our HeWhoHasAnEar business, but our family’s budget. We contacted eBay, and even with our almost 20 year presence on eBay, in varying configurations, they replied “There’s nothing we can do”.

And now, today April 4, 2016 the removed all of the items from our store, and shut our store down. Evidently to protect you and other buyers from the atrocities and wanton defect practices of such an unscrupulous seller such as HeWhoHasAnEar!

Obviously we cannot continue long-term with this on-line channel to market, and will be seeking other venues that are “seller-friendly” at which we can have uninterrupted and uncensored access to you…our customers and friends.

To that end, PLEASE SEND AN EMAIL ADDRESS THROUGH WHICH WE CAN KEEP YOU ENGAGED AS TO THE CHANGES WE ARE CONSIDERING. YOU WILL NOT RECEIVE A BUNCH OF “SALES” EMAILS!! WE WILL USE YOUR EMAIL TO COMMUNICATE OUR “TO MARKET” CHANNELS.

THANK YOU to all who have purchased just once, or who have made repeated purchases from our HeWhoHasAnEar garage. We appreciate it more than you know. PLEASE EMAIL US AT THE ADDRESS BELOW WITH “Stay Engaged” IN THE EMAIL SUBJECT – Your friends at HeWhoHasAnEar

Admin.HeWhoHasAnEar.com
“He who has an ear” – Revelation 2:7

 

One comment

  1. About time the government stepped up into supporting small businesses against the BS operating conditions of ebay.

    There should be a “defective buyer” rating to even things out a bit. Those killed my ebay store in 2013.

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