eBay/Paypal user horror story (30/04/13)

Stumble across a thread detailing 1 eBay’s issue with a iPod, what sticks out about this thread is that every response is basically “if they want a refund there getting it” showing a total lack of confidence in the PayPal dispute process. From what I can make out the buyer knew about the items condition before buying it and is just using it as a excuse now.

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Source : www.reddit.com/r/Ebay/comments/1ddw94/problem_with_buyer_worried_about_outcome/

Mirror : 

So I posted my used ipod touch and it sold for $220 which I accepted and shipped it. After my money posted I put it in my bank account. A day later the buyer decides that the ipod has too many scratches and wants a refund but I checked the ipod before it shipped and there was barely any scratches and if there was it was from normal wear and tear. Now she filed a case and have negative 220 in my paypal account.
1. Will I have to refund or do they not have a case?
2. The money is negative in paypal and not in my bank account so does ebay have it?
[–]frankgrimes1 1 point 4 hours ago

IF they want a refund they will get the refund.
Your paypal will be negative until you replenish it, if you were to sell something else those funds would go towards the negative balance.
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[–]RapNVideoGames[S] 1 point 4 hours ago

So I will have to pull the money out of my bank account to refund them

[–]frankgrimes1 1 point 4 hours ago

Yea, you could just transfer it, or when you get the item back, assuming you are going to resell it, just put those funds toward the negative balance. Paypal wont start harassing your for at least a month.
[–]RapNVideoGames[S] 1 point 4 hours ago

So there is no chance I can win this case?

[–]frankgrimes1 1 point 4 hours ago

Not likely, you could offer a them a partial refund, say the cost of a case to cover the scratches, if they are on the back of the device.

One comment

  1. I have seen a buyer get a refund when he brought a broken printer which was sold as faulty/spares of repairs. He left negative feedback as it did not work and even got his money back via ebay. If sellers cannot win cases like that , what chances do any of us have with anything else?

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