eBays secret policies

www.amfor.net/eBay/ – A small single page on eBay, that gets allot in. Describes some of eBay’s secret policies, the bad way they treat buyers and sellers, fees on top of fees, the buyer protection racket, auto holds, feedback manipulation, selling limits and other things. Seems to be last updated in early 2012.

http://www.amfor.net/eBay

Source : www.amfor.net/eBay/

Mirror :

SECRET POLICIES

provided as a public service byAmericans For Open Records

BUYER BEWARE!! (of eBAY secret quotas and vague, subjective policies).

AmFOR is against “secret” reporting and “secret or arbitrary/subjective policies” in goverment AND in private sector business, especially on eBAY.

On February 1, 2013 the alleged “NEW” eBAY policy about Buyers who request refunds from Sellers who agree to the refund under eBAY’s Buyer Protection policy, or under the Seller’s own printed policy offering a refund for dissatisfaction “for any reason,” is still the OLD policy that penalizes the Buyer for accepting refunds — by alleging “excessive refunds” (which can be 2 mutually agreeable refunds in 90 days for a Buyer who is a low-income “small spender”).

With a depressed general economy, it’s not surprising that Ebay has employed new business practices that are both good and bad. But it’s Ebay’s vague andSECRET policies that are driving away both Buyers and Sellers.

FEES ON TOP OF FEES: In early 2012, as if folks weren’t having a tough enough time staying afloat in a sinking economy, Ebay began charging a new fee that is 9% of one’s COST for shipping — and hiding any mention of it on a hard-to-find sub-page of it’s “Seller Fees” page. Of course eBay did not respond to complaints asking how eBay can justify charging someone a percentage of their COST for shipping. And US Postal Service’s email response to me was that they didn’t find it a violation of Postal Service policy — including the policy about fair and equally applied fees. Hiding this secret policy until the puzzling fee shows up on one’s Ebay Seller’ monthly Invoice just compounds the shameful practice.

BUYER PROTECTION? BUYER BEWARE — OF EBAY BUYER PROTECTION POLICY: The final straw for me was when Ebay notified me, in a vaguely worded form-letter email, that I was “restricted from further Buying for 14 days” for a non-specified, alleged policy violation. Turns out that while Ebay proudly hypes its Buyer Protection Policy, and vigorously encourages Sellers to offer REFUNDS within a specified time and under specified conditions, the Buyer Protection Policy, which only cites fraud protection and Ebay’s ability to basically do whatever it wants, OMITS mention of a SECRET quota regarding refunds. No matter that both Buyer and Seller followed Ebay’s written rules for resolving matters such as Item Not As Described, or Item Not Received, if a Buyer receives an arbitrary number of “excessive” refunds in a 90-day period (which number or percentage is not disclosed in written policy), the Buyer is automaticaly restricted from Buying for 14 days. How stupid is that???

To completely halt Buying for any period of time for no good reason means no fees on sales, so no profits for Ebay either, during that Black Hole of no Buying activity. The Buyer has the right to Appeal any restriction, but in the end, no real review of the situation that prompted the refunds is undertaken, despite that Ebay can easily verify what occurred by checking Buyer-Seller email exchanges required prior to refunding. (which you’d think they’d want to know if Seller fraud is on the rise at Ebay) ..It’s not actually reviewed because it doesn’t matter. Allegedly “no one” at Ebay is authorized or able to reverse the action by the automated computer program that puts a restriction on the Buyer’s account….or so they say.

Then there’s the “punishment without a crime” aspect. WHY is the BUYERpenalized? What did the BUYER do wrong? NOTHING ! Most often it’s theSELLER’s listing error that is usually the cause for refunding the Buyer ‘s purchase price PLUS shipping charged, per Ebay Buyer Protection Policy —because the Buyer can’t SEE what s/he actually purchased until the purchased item arrives, and must pay return postage to return it for refund — sometimes a fair trade, but often not, depending on the amounts involved, which is why the parties are permitted some latitude in negotiating the settlment. Generally the Seller relists the returned item and resells it, so Ebay hasn’t lost fees.

What if WalMart banned a customer from shopping in its stores for legitimately returning an item for refund?? Two Ebay Customer Service Supervisors I spoke with agreed to bring up this bad policy matter at their next meeting. In the meantime, to bring the point home to Ebay, I’ve cancelled my account which has been in good standing for 7 years with 100% Positive Feedback from other Buyers and Sellers. I doubt losing one account out of millions will matter to Ebay., so hopefully bringing his page to Ebay’s attention might hasten reform.

In response to complaints that Ebay has been a haven for Seller’s of stolen goods and fake “designer” knock-offs, Ebay’s automated system randomly removes listings for “designer brand” items by even long-time Sellers with 100% positive feedback reputations while Ebay’s higher volume “Power Sellers” aren’t simply being rewarded with special advertising rates, they now enjoy a monopoly on selling the same items other members are prohibited from selling.

In 2009, eBay Sellers and Buyers are required to use only PayPal for their transactions. The PayPal monopoly, reacting to a class action lawsuit arising from complaints, now require Sellers to provide Tracking on all shipped merchandise; otherwise, a Buyer can claim an item purchased and received was “never received,” keep the item, and ALSO get a refund taken directly out of the Seller’s checking account….so the Seller is out Ebay and PayPal fees as well as the merchandise and shipping cost. Obviously the weekend “garage sale Seller” can no longer make a buck on an under-£6.4 ($10) item on Ebay, considering Ebay’s Listing & “enhancement” Fees, PLUS Ebay’s percentage of “Final Value” fees when the item is sold, PLUS USPS. increased shipping costs with Tracking, PLUS PayPal’s cut for collecting the Buyer’s payment. Consequently, Buyers are not finding Ebay to be the fun place to find “bargains” that it used to be.

eBay’s BUYER PROTECTION POLICY

In tough economic times, there’s always an increase in crime, particularly thefts and fraud. In its effort to quickly resolve disputes by Buyers against Sellers, eBay’s Buyer Protection scheme eliminates the past dispute process. It works because eBay and Paypal has their hand in its members’ checking accounts and charge accounts, so can easily reverse a sale. Under eBay’s Buyer Protection policy, all a Buyer has to do is claim that merchandise was not as advertised in order to receive a full refund, including shipping cost. It’s the new “guilty til proven innocent” policy without a means for the Seller to prove innocence. Until 2011, even Buyers who never paid after winning an item at auction or who agreed to purchase a Fixed Price item, could unjustly damage a Seller’s reputation by posting retaliatory Negative Feedback against a Seller; now, the Buyer must at least have paid. Still, with only an automated system calling the shots, selling on eBay can be treacherous.

EBAY PAYPAL PAYMENT OPTION MAKES TRADING RISKY

AUTOMATIC PAYMENT HOLDS

Among many policies which even EBay calls “unfair but necessary to assure a safe trading place” are policies that actually make EBay an unsafe place for Buying and Selling. Examples: PayPal’s “automatic HOLD” on payment option allows a Buyer to have PayPal hold back his payment for “up to 21 days” for some items purchased via EBay (i.e. Gift Cards). The hold was initiated by the Buyer who wanted to receive the Gift Card before paying and I wasn’t about to send the Gift Card (which is like cash) without first receiving payment. So the Buyer retaliated with Negative Feedback despite he never paid for it.

FEEDBACK MANIPULATION

Another discriminatory policy is Ebay’s amended Feedback policy. Now, ONLY the Buyer can post Negative Feedback and, short of obscenities, can say almost anything untrue and libelous (such as calling the Seller a “scammer” despite that the Buyer never paid and the Seller did nothing wrong). But a Seller is no longer allowed to post Negative Feedback against a Buyer. Negative Feedback directly impacts one’s annual Feedback Rating Score by reducing it and can be viewed by the public upon initial browse of items listed. The overall Feedback score is calculated according to a formula that is based on VOLUME OF SALES. So an unscrupulous EBayer can easily elimiate competitors who sell similar merchandise by manipulating the other party’s Feedback Score by posting untrue Negative Feedback and can also avoid paying for an item bid at auction or under “Buy It Now” terms, regardless that a Seller replies to the Negative Feedback informing EBay that the Buyer never paid.

HERE’S A SAMPLE OF EBAY SELLERS’ COMPLAINTS ABOUT SOME OF EBAY’s SECRET POLICIES:

The subject of totally arbitrary Ebay Seller account restrictions in response to designer listings came up in a post on 9-23-08 at:blog.skipmcgrath.com/public/blog/213253

“Yes, everyone has a magical secret limit on designer goods. The list of exactly what constitutes a designer name is secret — but it does include ridiculous things like Gap, Ann Taylor etc. And every seller’s limit is different — and can change at a moment’s notice without Ebay letting you know. That is, until you try to list one of the secret items or revise an existing item.

Yes, if you revise an existing designer listing, Ebay counts that as a new listing. So say if your Gucci limit is one item and you already have one listed, if you go in and try to revise it, Ebay will no longer allow it to be listed. The reason people are seeing this more often is Ebay has recently dramatically decreased the number of designer items most sellers can sell — even when you have a proven track record of selling authentic goods. They have essentially put many long term sellers out of business. This is no doubt in response to the LVMH suit, but the great irony is that new sellers can pretty much list as many fakes as they want with abandon. Ebay is randomly targeting mass numbers of established sellers. SOMETIMES you can get the restriction listed, but it pretty much depends on who handles your request on any given day…”

Ebay’s Top Secret Blocking Policy Ebay Selling Limit

posted 3-9-08 at forum.purseblog.com/ebay-forum/ebays-top-secret-blocking-policy-ebay-selling-limit-265359.html

Hi I think Ebay’s seller limit and blocking policy stinks too! A class action suit for damages needs to be organized and filed against Ebay. I have excellent and a high number of long term feedback and I have selling limits and blocks on my account also. In addition to this I have done research on the blocking policy and have found major discrepancies regarding who is being allowed to sell different high dollar and popular items on Ebay. Also, Ebay is keeping the actual policy and its implementation TOP SECRET! EBay’s Trust and Safety Department and Customer Service will not provide a member with a copy of the policy document, what type of limits and blocks are being put on their account, and why their account has been targetedI have emailed Ebay’s President Meg Whitman about this policy and even she would not provide me with a copy of the policy or any details about how and why my account has a selling limit and a selling block on it. In addition to this the following response sent by customer service to me is accusatory, slanderous, libelous, and is a personal attack on my character please read below:

In order to maintain a safe trading environment, selling limits are occasionally placed on accounts. A restriction was placed on your account to limit you from selling or revising certain items. The restriction will remain active at this time. Please keep in mind that you are not permitted to sell items on Ebay bearing the name or logo of a company if the product has not been made or authorized by that company. In addition, the sale of counterfeit items, unauthorized replicas and unauthorized copies is prohibited by law, and therefore cannot be listed on Ebay. It is the seller’s responsibility to ensure that the items you are listing are authorized for sale. This policy also helps protect buyers from purchasing counterfeit or fraudulent items and helps protect the intellectual property rights of third parties. This policy is not being used to protect buyers! It is being used to hurt Ebay members that are not Power Sellers and are being discriminated by Ebay! Ebay beware Ebay Stores are closing, Ebay’s stock value may be affected, and a class action suit is on the way! We just need to find an attorney that has the guts to fight Ebay in court and get all of the Ebay members that are being targeted organized to file a class action suit.

AND HERE’S AN ANGRY eBAY BUYER’S 7-21-08 excerpted post

www.hobbub.com/tech-general/ebay-is-failing-ebay-going-down-ebay-falling-apart/

Ebay representatives attribute their horrifying decline in profit margin and site activity “….on the bad economy.”….it is the standard quote they have all been instructed to tell sellers while they get ebay stuck further in the La Brea tarpits…..And of COURSE they tell you to hang on and not close listings, THEY WANT YOU TO KEEP PAYING THE LISTING FEES!!!! They refuse to believe that they have made the customer base so mad that we NEVER want to return, and they ABSOLUTELY REFUSE TO…. (A) WORK,( B) STAND BEHIND THEIR GOOD FAITH POLICIES THAT THEY STATE IN THEIR TERMS OF SERVICE CONTRACT, (C) ACT IN A TIMELY MANNER (regarding ANYTHING!) ……AND (D) THEY REFUSE TO TAKE ANY RESPONSIBILITY FOR ANYTHING WHATSOEVER.

Perhaps in response to the wave of complaints to Ebay, Ebay is diverting Members’ attention to lobbying government in Ebay’s interests….

HERE’S EBAY’S 1-29-09 MESSAGE TO ITS MEMBERS

Protect your business–get involved in Ebay’sCitizen Action Network

2009 is shaping up to be a historic year in Washington, DC and state capitals around America. We face the most challenging economy in decades, a new President, and strong majorities in Congress looking to take bold action. Some of the biggest companies in America are lobbying Congress to make their interests known. And make no mistake, not all of their interests are aligned with those of Internet entrepreneurs like you.

Here are three issues you need to be aware of:

Remote sales taxes

Today, Ebay sellers are required to collect sales taxes only in states where they’re located, not all of the states (and thousands of local jurisdictions) where their customers live. A number of states and big retailers are pushing to impose remote sales taxes on small Internet sellers. Big retailers know increased sales tax burdens will hurt their smaller competitors.

“Stolen Goods” legislation

Representatives of some of the nation’s largest retailers recently claimed that many Ebay sellers are listing stolen goods, a baseless charge that hurts every honest seller. Big retailers are pushing legislation to prohibit some Ebay categories and require sellers to post their personal information and show receipts for the purchase of merchandise sold online.

Price fixing

A 2007 Supreme Court decision reversed the federal law that made price fixing an illegal anti-trust violation. Overturning this nearly 100-year-old precedent has empowered manufacturers and their large retail distributors to aggressively enforce minimum prices on the Internet, which hurts Ebay sellers and the Internet as a whole.

All of these threats and more face small entrepreneurial retailers using the Internet to compete and survive in this economic climate. The Ebay Government Relations team is working to protect eBay sellers from harmful legislation in both Congress and state capitals. But we need your help–and your voice–to make a major impact.

If you haven’t joined Main Street yet, please join 250,000 other Ebay users in protecting e-commerce. Together, we can make a big difference.

Sincerely,

Tod Cohen

Vice President, Government Relations

Other Complaints About Ebay & PayPal

at www.Consumeraffairs.com/online/ebay.htm

Comment on “Reverse Price Fixing” by Lori Carangelo, former Ebay Seller with 100% Positive Feedback rating in over 600 Ebay transactions:

Ebay’s SECRET policies, including arbitrary Seller restrictions on selling designer goods has the reverse effect of “Price Fixing” HIGHER prices (and therefore higher fees for Ebay) by allowing only their “Power Sellers” to sell such items at higher prices. I attempted to sell a “pre-owned” pair of Coach designer shoes for £9.6 ($15) that originally cost about £64.01 ($100) new. Ebay rem£9.6 ($15.)oved my listing with a message stating in vague terms that I exceeded a restricted quantity of an item in any of several categories…but would not specify WHAT POLICY (specifically) I was violating and WHAT CATEGORY and WHAT SPECIFIC QUOTA AMOUNT I was limited to, nor how ONE pair of shoes violates their policy or quota. Curious to learn what triggers such removals and messages, I then experimented with listing Titles and discovered that the name “Coach” always triggered the removal. When I listed the same pair of shoes by typing the name as “C-O-A-C-H” in the Title but spelling “Coach” normally within my listing, it was not removed. Because Buyers often search just the Titles, I probably lost some potential Buyers initially, but eventually sold the shoes for What was most aggravating was the accusatory messages telling me I was “suspended from selling for 90 days” for “violating a policy” that I wasn’t allowed to see.

There was a previous occasion when another Ebay SECRET policy and their automated system informed me I was “suspended from BIDDING for 30 days” for having retracted a bid due to gross mis-representation by the Seller in his listing of a vehicle “with clear title” which was actually a Salvage Title. I used Ebay’s Bid Retraction Form for the purpose, for good cause reason selected from the reasons allowed….but I was told that once their automated system temporarily suspends a member from bidding, no human can reverse it. Whether by design or by computer glitch, Ebay needlessly lost my business at that time for 30 days.

OTHER COMPLAINTS ABOUT EBAY POLICIES

(1/12/09) John of Eagle Heights wrote:

I do think it time someone, somewhere challenges the Ebay doctrine that they are not responsible for anything as they are simply a conduit. Ebay has spent years building up an image, worldwide, as the largest, safest auction site available on the internet. Indeed, Ebay itself claims over 90% of all auctions on its site are legitimate and without problem. There is some confusion over how much of the remaining 10% is categorized. Ebay chooses to hide under the desk in any problem, claiming they are simply a conduit between a buyer and seller thus have no responsibility for the outcome of any transaction that takes place on the gateway they provide. Over the years, to shore up the safety of Ebay, Ebay has created a rating system for buyers based on feedback to enable buyers to gauge the safety of sending money to someone online.

If fact, Ebay in recent years has taken this a step further by creating a status of Power Seller which by Ebays own design and description, represents the best, most worthy, most trusted, sellers Ebay gives a platform to. Most victims of Ebay fraud are not sophisticated as to the worthless extent of Ebay/PayPal buyer protection and fall victim to the image Ebay has so carefully and craftily created of protection and safety. Ebay further compounds their fraudulent actions in actually protecting the unscrupulous sellers by allowing them to use phony IDs which Ebay does not bother to verify, thus creating a perfect platform for fraud and criminal activity. Even the way Ebay hides its physical presence in Australia, not disclosing its physical addresses, hiding behind phone numbers that are either out-sourced or blocked by varying levels of voice mail choices and the disgusting use of boiler plate form letters in response to attempts to get help from Ebay Customer Service —all these actions are not that of a company that is credible and not afraid of its customer base. One has to ask, what does Ebay have to hide?

I have lost over £2,560.32 ($4,000) to a Power Seller who laughed when I tried to reason with him and had no fear of Ebay recrimination as he felt secure in his Power Seller status. And we all know, the reality, Ebay does nothing and really could care less as long as they get their cut of any transaction. All the rest is simply window dressing

(12/17/08) submitted by Jessica, former Ebay Seller (WPN reader)

www.webpronews.com/topnews/2008/12/04/ebay-attracts-more-complaints

I have been an Ebay member for almost 9 years now. I have not sold anything there in quite some time, though occasionally I will shop there because a few of my favorite merchants don’t have regular web-sites, only Ebay stores. As a web designer who has helped dozens of customers sell stuff on Ebay over the last decade, I am just about burned out on them. I still get customers who, once their site is complete, want to rush out and put up ads on Ebay, thinking they’ll make their fortune. The sad fact is, if they put up 1 auction or 30 auctions, they can never manage to sell anything anymore. There is too much competition from sellers that are just drop shipping stuff from China, etc. and with the economy being what it is, statistically, many, many people have to keep re-listing their items… and still find that they never get a bidThe best way to go is to get your own website and use free classifieds sites to promote your items to see if you can do better using those methods.

11 comments

  1. I did notice last year that Final value fees were being charged on postage, though I though they stopped doing that some time ago ? At least on the final value fees thing when you list a item does not seem to include postage. I even checked on some recent sales and final value was not charged on postage. I know there was something like a 6 months stretch of being changed final value on postage, though I see no signs of that now though ?

    China will be the only ones left on ebay soon. Nobody can compete with China, so it will push more and more sellers out. I do buy items from china, though the UK ones I buy from if I need something quick, though half the time the UK ones are in China anyway. Onward with the scams. China get away with it all the time.

    I have sold UK items, made in the UK, though most people just go for cheap. Not many will pay more for a UK made item, so the problem just gets worse. Lots of people moaning about cheap crap on the market, but that’s all people are willing to pay for.

    1. I remember that being charged on postage, I do recall one of eBay’s reps responses at that time was basically “well put up the price then to cover postage” whose that going to benefit? that would be errmmm… eBay because the final value just went up.

      I think that’s why they want sellers to use free post because they know the seller will then just put the post cost in the price and eBay can get a bigger cut based on the inflated final value fee.

      Does PayPal take a % of the whole payment or just the item price because there would be somewhere there dipping too otherwise. I’ve never thought about that in depth before it seems to be a perfect free money collection plan.

  2. Sellers are forced to give free postage due to buyers moaning about postal costs. Sellers would get a low DSR figure and maybe loose top rated seller status over “high postage costs”. Buyers do not understand (or want to) how much stuff costs to post now. £4-£10 is pretty normal now. Even if it is a 99p item.

    So in order for sellers to protected themselves over “buyers opinions on how much is too much postage” sellers offer free postage. Which just so happens to increase the final value price and make ebay more money.

    Its pretty clever stuff really how ebay cause a problem and the only fix is to actually give ebay more money.

    1. Never thought of it like that, even my limited understanding of this is pointing at eBay pocketing out of it as always, eBay is never wrong at the expense of the seller.

      Those DSR’s are a killer, you work, work, work and get nothing in return. I think if a buyer does not leave feedback after X amount of days you get a auto 5* but that would not make eBay happy as no ones leaving feedback and sellers would suddenly by a little bit further away from a screwing.

  3. The whole DSR system should just be scraped. Postage and comms you can get auto 5 stars, dispatch time is a waste of time, as most sellers dispatch stuff same day, tho buyers us it for postal times, which is against ebays’s policy, but buyers never get punished for that wrong doing do they ? Item as described is only valid if buyers actually read what they are buying, which 99% of the time they don’t.

    The buyers should have DSR ratings, that would be a better idea. Stars for how abusive they are, stars for if they actaully read the listing, and stars for actually getting the dispatch vs postal times correct. Then sellers can block buyers who have a low DSR rating, that would be awesome! So any buyers with low “item as described” rating we can block! lol meanwhile back on Earth…

    Its the same with comms too, some people ask such strange and insane questions, though if you can’t answer them, they can leave you a low DSR rating. Its like a buyer asking “how many pages will this ink cartridge last for”.. like.. its a complex subject, pick a number ?! Considering they actually asked a “dumb” question in the first place means explaining it to them all about ink usages and page coverage just goes well over their head. I have explained this many many times to people. Half the time they think you are telling lies simply because they don’t understand.

    Amazing thing is , all these types of questions I wrote information sheet about. I sent it with all orders, it was a free download, it even had help page link on the packages we sent. Then the first thing they do is ask a question which is on the information sheet I sent. You tell them to read it and it answers their question perfectly, but then they just say it isn’t what they were asking, or it does not say, when it does. So what can you do ?

    It would be like someone asking what time it is, then you say look at your clock, then them saying “ok I have done that” but what time is it ? Well if they looked they would know what time it is, so clearly they didn’t look ?

    Its this type of thing which just drags on over several emails. Its amazing how they can’t read a few lines on a sheet, but they can navigate though ebays ” ask a question” thing easily, which is actually much more complex & time consuming rather than reading the info sheet. The mind boggles. Its like buyers are going out of their way to make life difficult for themselves.

    Same with types of items too where there can be a large size cartridge or a smaller one. So people look for the cheapest item and buy the smaller one, then complain it isn’t what is in the image, or its not what they ordered. Like you can get a cartridge 1cm wide or 3cm wide, normal or XL. Though buyers don’t get this, they just go for the cheaper one without reading anything. I even put images up clearly showing the variations and types, but people being people, never read it. Just happy to complain over their own ignorance and stupidity.

    Some would swear blind I have sent the wrong item at times, I feel like saying, “well for shits and giggles plug it in for the hell of it an try it anyway”.

    I remember one guy tried for hours to bypass the “low ink level warning”, he tried everything he could think of, from rebooting his pc and printer, to reinstalling the pc software, updating it, updating the printer firmware, changing cables, restoring printer back to factory defaults. Then they complain as they cannot work it out how to use them.

    So I say “have you tried pressing OK on the printer screen as shown in the information sheet we send”…. of course they cant spent 2 seconds to look at a simple image and do what it says, but they can spend several hours doing anything BUT what they are told. and after all this, its somehow “my fault” ?! For me its common sense, printer says something, press OK and your done. I think our pet cat could probably do it. Though I have to go to great lengths to explain it all over and over and over again. By which time I have probably been called all names under the sun!

    It was clear that spending endless hours trying to help people was just a waste of time. I wrote pages and pages of info for various items, I don’t think anyone ever read it. Trying to make life simple for people just wasted time. buyers would just do anything BUT what you tell them, and when it goes against their “belief system” they think you are telling lies and report you to ebay.

    The same things just happen over and over again. Buyers mess up and they blame the sellers and the sellers get it in the neck for not being good enough due to low DSR ratings.

    Ebay should be punishing its buyers for being dumb. There should be something in place from ebay to verify the buyer has actually read what they are buying, thats where a lot of the problems are. Not the sellers fault ebays system allows ignorant buyers to make purchases without reading a single line.

    In anycase, as to how so many people can buy items so blindly in the first place just goes to show the mentality of some of the buyers. Going to great lengths to help people who won’t help themselves then getting low DSR ratings followed by “you need to improve” emails from ebay pretty much sums up ebay from start to end really.

    Ebay are happy to dish out the emails, and yet their support is pretty much “some guy in a shed somewhere in the middle east” who is only typing in the online ebay help system to “help you” anyway. Talking to them is a waste of time, and yet, ebay can take our top rated seller status away, loose our discounts and suspend our accounts for “poor support”.. pot and kettle spring to mind..

    I have always worked in the public sector. I have worked in customer/technical support for a global company for over 10 years, While I under stand some people just dont “get it”, its a whole different ballgame on ebay. Kinder garden springs to mind.

    Its not just the scams which drove me from ebay, its a lot of the sales in general too. My opinion of buyers on ebay is a all time low. I have been thinking for the past 2 years, how do people manage to get out of bed in the morning, get dressed, make breakfast, all without killing themselves!

    1. I did read that page a bit more carefully, it says

      “if a Buyer receives an arbitrary number of “excessive” refunds in a 90-day period (which number or percentage is not disclosed in written policy), the Buyer is automaticaly restricted from Buying for 14 days. How stupid is that???”

      Seems good from a seller point of view to me, if someone keeps getting refunds over and over, it needs investigating. Though I guess ebay don’t and just ban the buyer and hope for the best, which is what I presume the guy was actually intending to point out.

      I think if a case is opened, both seller and buyer should not be allowed to leave feedback, and in part, the case should be posted in both peoples feedback pages. Such as if a buyer opens up a NAD case, this is posted in their feedback and the sellers feedback, and if the seller wins, it is posted on both feedbacks also, same if they do not win. I think that would be a much fairer way overall.

      It would help cut down on scams too I think. Strange how many people can open a NAD or such cases and yet never leave any feedback on how “poor the seller is”, and yet, all this can happen and there is nothing to show in buyer or sellers feedback pages. Its just part of the scam.

      If ebay did as I suggest, there is a track record for each person. If a buyer opens up a lot of NAD cases, then the seller should have the option to block that buyer. Say if they have 2 NAD cases in the past month, the seller can “refuse sale”. They have some options relating to not selling to people with negative scores, so its just a extension of that. Ebay should pay me some millions in cash for that tip bit!

      Of course , no doubt there would end up being some scam work-around to that too, buyers would moan that they had to open 2 cases for whatever reason and now they cant buy from a lot of sellers. Well sellers have the right to refuse sale to anyone, its just very limited in how it works on ebay. It would kill some genuine sales, but I personally would rather loose a sale, than to sell to someone who opened 2 cases in the past month. At least it would make the environment safer.

      Won’t solve all the other endless problems with ebay though. Let um get on with it. Eays directors get huge sums of cash to work on these problems. I don’t. Ebay are just stuck in “how can we get more buyers buying on ebay” mode. They are going to great lengths to do that, though all its doing is causing sellers to leave and just increase the problems on a already crippled system.

      1. My problem with the refund/dispute issue is how many are done outside of disputes?

        How many times does a seller just refund straight up out of fear that the buyer might start a dispute and land them in trouble with eBay?

        Theirs no record of it then and they will just carry on. Many times I have wanted to not sell to certain buyers but whats to stop them opening a new account? We know eBay link up (some?) sellers accounts but what about people who just buy I’ve never seen or heard of them being linked its usually sellers again.

        I think if a buyer does not leave feedback you should get a auto-positive within say 14 days and they lose the right to dispute anything, I am sure there was a rule on disputing things changed some time ago in regards to a time limit but its just not enough.

  4. Its another part of the scam opening disputes. The problem is now, disputes are opened even if a buyer just wants to ask a question, such as “has it been posted yet as it has not arrived”. If the delivery times estimate 3 days, and the buyer sends a message after that 3 days, then it now automatically opens a dispute.

    The thing is though, backtracking a fraction, not many cases actaully esculate to ebay customer support. If buyers did that, then it would start to flag up “too many disputes” and they buyer would get found out.

    Problem overall is now, the vast amount of disputes which now get opened. Its just too much. RM take a week to deliver stuff, and it creates a dispute for the sellers. This does not look good for sellers having endless amounts of disputes opened and you then get punished from ebay for “being a bad seller”.

    however you look at ebays system, no matter what the “problem” is, the seller just goes around and around in circles trying to solve issues which are not the sellers fault. The bottom line is, ebay do not enforce its own rules, buyers get away with anything, and ebay hold the seller responsible. Then if the seller does not solve the problems, they loose top rated status or even get suspended.

    I wish I could run a company like that with such poor business practices and for so many years at that. How the government could even allow such a bad company to operate like that in the first place is beyond me.

    Though its the same thing all the time, All this is going on in the background of ebay. Any idiot can look at ebay and say its running perfect with no problems, Its how ebay get away with it. Simple ignorance plain and simple. In the eyes of the law, ignorance is no defence, so why is ebay still getting away with it all ? Ebay is just one big scam to rob people of money with no effort or care of its users.

    1. “The bottom line is, ebay do not enforce its own rules” I have been a victim of that many, many, many times. It applies to you but not to them.

      I was recently told of that auto-open a dispute on a question type situation a few weeks ago, so its finally here, the amount of problems that’s going to cause seller, I can see many buyers digging out the sellers emails and sending there demands that way outside of eBay knowing full well 1 message and there in for it.

      Do eBay still count the amount of disputes opened in X time against the seller? because that could get quite nasty.

  5. I don’t know if they count the opened cases in X amount of time thing, I would assume so. I just gave up at about that point anyway. The amount of time it was taking to try and find out what their actual policy’s are and what they mean was just soaking up hours of my time each week.

    As with anything else, if it screws over the seller, you an assume it to be true. I was having endless disputes before people opening them just for asking a simple question. I can only assume ebay will blame the sellers for all the increase in these disputes, even though they caused the problem in the first place… and on it goes…

  6. Yes, if you are a seller your account will be restricted when you get 5+ cases within 30 days, even if opened cases have 100% seller resolution, and even if none are your fault. This is an unwritten “secret” rule. Ebay says that it does not count cases against you if you resolve them but this is nothing but a lie. The next purge, just like in August, is here, it just happened to me. I am (was) a power seller, thousands of feedback, always took care of everything, account above standard always, etc and then out of nowhere without warning I got MC999.

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