In followup to my previous epic with ebay here.. http://whyebaysucks.info/ebay-mission-impossible-a-must-read-ebay-user-horror-story/

I left ebay in 2013 because of constant idiot buyers, being scammed, punished by ebay for things out of my control, every rising fees.. I left and never went back.

After a year break, I decided to open a webstore selling small mods and upgrades for the Atari ST line of computers, things were very slow only a few sales each year. Then this year things started to really pick up. Great I thought, I have my store back outside of ebay, I can deal with customers who are not total retards and not have to jump though ebay's impossible hoops who are total fucktards anyway.

So last week I got a email from paypal...

 
Dear xxxxxx,

We have recently reviewed your PayPal account activity, and determined that
you are in violation of PayPal's Acceptable Use Policy regarding your sales
/ offers on http://www.xxxxxxxxxxxxxxxxxx

Please refer to:
- Transaction xxxxxxxxxxxxxxx

As a result, your account has been permanently limited and this cannot be
appealed.

Per the PayPal User Agreement, when we permanently limit an account due to
an Acceptable Use Policy violation, we may hold any available balance in
your PayPal account for up to 180 days. We will review your account at 30
days from the date of this email and determine if you have any outstanding
disputes or claims. If there is a balance remaining in your account at
this time, we will review your account every 30 days until either all your
money has been made available to you for withdrawal, or a period of 180
days from the date your account was limited is reached. Please log in to
your PayPal account and verify that your account information is accurate,
as PayPal cannot be held responsible for incorrect information provided by
the account holder.

Please remove all references to PayPal from your website/s and/or
auction/s. This includes not only removing PayPal as a payment option, but
also the PayPal logo and PayPal shopping cart.

The PayPal User Agreement states that PayPal reserves the right to limit
an account for any violation of the PayPal User Agreement, including the
Acceptable Use Policy.

Under the PayPal Acceptable Use Policy, PayPal may not be used to send or
receive payments for items that infringe or violate any copyright,
trademark, right of publicity or privacy, or any other proprietary right
under the laws of any jurisdiction.

This includes transactions for any device or technological measure that
descrambles a scrambled work, decrypts an encrypted work or otherwise
avoids, bypasses, removes, deactivates or impairs a technological measure
without the authority of the copyright owner.

This also includes transactions for devices that allow domestic video game
consoles to play back-up or import versions of games, such as mod chips,
game enhancers, boot disks, software packages that remove protections from
DVDs, HD DVDs and Blu-Ray DVDs and allow the user to copy the protected
information into other formats, and card sharing services, which is a
method of allowing multiple digital television receivers to access
subscription television services with only one paid subscription card.


You can view the complete PayPal Acceptable Use Policy by clicking the
"Legal" link at the bottom of any PayPal page and clicking "PayPal
Acceptable Use Policy". You can also find some more information on the
PayPal Acceptable Use Policy on our Help Center.

We thank you in advance for your cooperation. If you have any questions,
please contact the PayPal Brand Risk Management Department at
euaup@paypal.co.uk.

Sincerely,
Sofia
PayPal, Brand Risk Management

 

So WTF ?!

That transaction was just for some capacitors, somehow this violated my agreement with paypal ?!

I logged into my paypal account..

 

 

So I emailed them..

 

 

Dear xxxxxx,

Thanks for contacting us about your account's limited functionality.

As a valued customer we want to help you make the most of your PayPal account. We prefer that you don't need to wait for an answer, so we’ve replied with this automatic message.

Below you'll find some general information about limitations, but if it doesn't help you please give us a call. We often need to ask you questions to understand the details of your case and it's often better to do this by phone. If there are specifics things that you'd like to discuss with us then please go to www.paypal.co.uk/contactus and click Call Us.

We sometimes limit account functionality as a security measure. This can happen for a variety of reasons. When you log into your account, you'll see a message explaining our reason.

Possible reasons could include:

Possible unauthorised account access
Unresolved disputes or chargebacks
Violations of our User Agreement or Acceptable Use Policy

To see what you need to do in order to restore your account:

Go to www.paypal.co.uk and log in to your account.
Go to the Resolution Centre.
Complete all steps listed in the 'Steps to Remove Limitations' table.

The steps you'll be asked to complete are unique to you. Often they will involve providing information to verify your identity, financial details or any items you're selling.

When all the steps are completed we'll review your account. We aim to complete our review within 48 hours. We'll email you with an update when our review is complete.

Yours sincerely,

PayPal

 

24 hours later no reply. So I gave them a call..

Got a english speaking guy who I could actually understand (yay!) Basically he took a look at my account and was confused why I had been banned also. He said he would get it investigated and paypal may want to contact me regarding the case.

Half hour later I got this..

 

Dear xxxxxxxx ,

Thank you for contacting PayPal with your concern regarding the limitation on your account.

We regret to inform you that we cannot overturn the limitation on your account. Due to the violation of PayPal's Acceptable Use Policy, your account has been permanently limited.

Per the User Agreement, when PayPal permanently limits an account due to an Acceptable Use Policy violation, we may hold your funds up to 180 days. We will review your account at 30 days from the date of the limitation of your account, we will calculate our exposure and will release any excess funds to you for withdrawal. If there are any funds remaining in your account at this time, we will review your account every 30 days until either all your funds have been made available to you for withdrawal, or a period of 180 days from the date your account was limited is reached. Please log in to your PayPal account and verify that your account information is accurate, as PayPal cannot be held responsible for incorrect information provided by the account holder.

If you have any questions, please contact the PayPal Brand Risk Management Department at euaup@paypal.co.uk.

Sincerely,
Ela
PayPal, Brand Risk Management

 

So again I emailed them asking WHY I was banned not some generic reply which tells me NOTHING. I'm not expecting a reply.

I had a thought that my mother had a paypal account, so I asked her to login to see if hers still worked. She had her own account linked to ebay, all her bank and credit card info.. Her account was still active so I thought at least I could still buy items on ebay.

A hour later we both got this email..

 

----------------------------------------------------------------------
Your account has been limited
----------------------------------------------------------------------


Dear xxxxxx,

To help protect our customers’ accounts, we routinely review account
activity. It appears that you have more than one account, and one of them
has engaged in activity that violates our User Agreement.

As a result, we’ve restricted both accounts. You’ll still be able to log in
to view your transaction history, but you won’t be able to send or receive
money.

What happens next

As allowed under the User Agreement, we’ll hold the money in your account
for 45 days. We may use your balance to reimburse buyers who file claims,
chargebacks or any other reversals against you. Before we reimburse the
buyer, in most cases, you’ll have a chance to respond to the claim,
chargeback or reversal.

We’ll send you an email after 45 days letting you know when you can
withdraw money from your accounts.

What to do if you think this is a mistake

If you think this decision has been made in error, you can appeal. To do
this, please visit the Help Centre at www.paypal.co.uk and click Contact
Us.

When you contact us, please have the following documents ready:
1. Your passport, driver’s licence or another form of ID issued by the
Government
2. Recent utility bill
3. Business registration number or proof of company registration (if your
account is in the name of a company).

Yours sincerely,
PayPal

 

So now my mother is "Guilty by association" and her account blocked for no reason at all aswell. So I have been pissed off for the past week, and now paypal has pissed off my mother for blocking her account aswell. Whos next ? Our next door neighbor ? might aswell just ban the whole street just in case they might know me aswell.. Will also my past customers get their paypal accounts banned aswell ? Probably.

So aside from my mothers account, I emailed AGAIN asking WHY exactly I got banned..

 

Dear xxxxxx,

Thank you for contacting PayPal with your concern regarding the limitation on your account.

We regret to inform you that we cannot overturn the limitation on your account. Due to the violation of PayPal's Acceptable Use Policy, your account has been permanently limited.

It has been determined that you are in violation of PayPal's Acceptable Use Policy regarding your sales / offers of Mod chips on xxxxxxxxxxxxxxxxxxxx

The PayPal User Agreement states that PayPal, at its sole discretion, reserves the right to limit an account for any violation of the User Agreement, including the Acceptable Use Policy.

Under the Acceptable Use Policy, PayPal may not be used to send or receive payments for items that infringe or violate any copyright, trademark, right of publicity or privacy, or any other proprietary right under the laws of any jurisdiction.

This includes transactions for any device or technological measure that descrambles a scrambled work, decrypts an encrypted work or otherwise to avoids, bypasses, removes, deactivates or impairs a technological measure, without the authority of the copyright owner.

This includes transactions for devices that allow domestic video game consoles to play back-up or import versions of games, such as mod chips, game enhancers, and boot disks, software packages that remove protections from DVDs, HD DVDs and Blu-Ray DVDs and allow the user to copy the protected information into other formats, and card sharing services, which is a method of allowing multiple digital television receivers to access subscription television services with only one paid subscription card.

If you have any questions, please contact the PayPal Brand Risk Management Department at euaup@paypal.co.uk.

Sincerely,
Alberto
PayPal, Brand Risk Management

 

So its against their policy to sell upgrades for 1980's computers ? Where to obtain permission to do upgrades considering Atari corporation went out of business in 1996...

DVD's & decryption.. WTF ? Were DVD's even invented in the 1980's ?! I doubt it.... Think most were still struggling with ye olde 5" floppy disks...

So by those terms, nobody can sell any mods for computers without permission or upgrade them. So If I buy a brand new Dell PC and want to upgrade the hard drive, I would need permission from Dell to do that ?

What about car parts, if I buy a replacement air filter for my car, I need to ask the manufactures permission to change it ? Shouldn't everyone on ebay be now banned for selling alternative car parts and computer parts ?

So sent another email to paypal........

Got this in reply..

 

 

 

Dear xxxxxxxx,

Thank you for contacting PayPal with your concern regarding the limitation on your account.

We regret to inform you that we cannot overturn the limitation on your account. Due to the violation of PayPal's Acceptable Use Policy, your account has been permanently limited.

It has been determined that you are in violation of PayPal's Acceptable Use Policy regarding your sales / offers of Mod chips on http://www.xxxxxxxxxxxx

The PayPal User Agreement states that PayPal, at its sole discretion, reserves the right to limit an account for any violation of the User Agreement, including the Acceptable Use Policy.

Under the Acceptable Use Policy, PayPal may not be used to send or receive payments for items that infringe or violate any copyright, trademark, right of publicity or privacy, or any other proprietary right under the laws of any jurisdiction.

This includes transactions for any device or technological measure that descrambles a scrambled work, decrypts an encrypted work or otherwise to avoids, bypasses, removes, deactivates or impairs a technological measure, without the authority of the copyright owner.

This includes transactions for devices that allow domestic video game consoles to play back-up or import versions of games, such as mod chips, game enhancers.

If you have any questions, please contact the PayPal Brand Risk Management Department at euaup@paypal.co.uk.

Sincerely,
Adrian
PayPal, Brand Risk Management

 

So my final email to paypal as I give up...

 

 

Considering I have been a member with paypal since 2002 and had no issues and enjoyed their paypal credit card I am now banned bevcause of paypals lack of understanding of what I am selling and have no hope of recovering my account. So the paypal monkeys can copy/paste generic emails and thats about it it seems.

I have also read in our local newspaper that this type of thing seems to be crushing small business's also. People £1,000's out of pocket and banned for no reason aswell. So obviously it seems paypal no longer want the "little sellers" on their system. Sounds familiar doesn't it ? Ebay never cared about the small business and I saw a lot of good guys close shop as they had enough.

Considering the government are trying to encourage the start up of small business's, you would think they would step in and help the little guys out with such pathetic regulation like ebay and paypal. Oh well.

So screw you paypal and ebay. Once great companies turned to total shite, just how companies operate these days, shame. The "like it or lump it" type attitude of large companies is all to common. You signed their terms which basically says "we can do whatever we want and screw you" so there is NOTHING you can do.

 

 

Some links I found..

http://www.success.grownupgeek.com/index.php/2008/04/05/paypal-limited-access/