Found this document on how buyers were abusing the SNAD (Significantly as not described) part of the buyer protection program from 2009, nothings changed it just goes on even more blatant, more out of control and easier now then it did then. The fact that theirs documents out there acting as guides makes you think…
The eBay SNAD Scam (How To Get Anything For Free Off eBay)
Just got burned by this, so I thought I’d let folks know.
The scam is simple and hinges on 2 key elements:
- eBay “seller protection” doesn’t protect against this (or much else, for that matter).
- eBay recently changed its policies to prevent anyone from leaving negative feedback ratings for buyers. Buyers can only be good people. Obviously.
And the scam itself goes like this (from the buyer’s/scammer’s perspective):
- Buy something from some unfortunate person on eBay.
- After it arrives, file a dispute stating the item was significantly not as described (SNAD), the seller isn’t working with you to resolve the issue, and ask Customer Support to resolve the case.
- Wait a few days for Customer Support to decide in your favor. They will always decide in your favor for a SNAD case. They are well-trained monkeys.
- You’ll get a refund and be asked to ship the item back to the seller. Send them a box of rocks instead; eBay doesn’t care much.
eBay used to be a halfway decent place to sell your stuff, but clearly those days have passed. I’m not a regular seller, and I only got burned for a small-value item (barely worth the time it took to write this post), but the next time I clean out my closet, I’ll take it elsewhere. Honestly, I wonder why anyone still sells there in this environment.
Some of the comments from that page :
Yeah im getting burnt in a similar situation. I sold an iphone to someone in Israel. They claim customs opened the package and they sent me pictures (before i even asked for them) of a open box saying customs opened it. So I’m just realizing saying Customs opened it leave me liable because Paypal consider it still my item until he get the product. They don’t care if you sold 100 iphone without no problems they will always side with the buyer but I pay fees for selling and get treat like sh*t. A lady from paypal told me hey you choose to become a seller this type of stuff happens. No you do everything right to prevent this from happening. I was looking online about snad disputes and someone had the exact same story I had but paypal wont look at this and think maybe the buyer is getting over. My best bet right now is to call his Customs and see what happen.
I am going through this right now. I had no idea and am very much shocked and depressed. This was a rare vintage item. The buyer claimed SNAD one day after recieveing it. Also claimed I did not respond to his complaint. Wow, he gave me one whole day… It was a Saturday and I had waited almost a month to receive payment… He received the item three days after making payment. I had no idea anything was wrong until I logged into paypal on Monday morning! He flat out refused 100% refund upon returning the item which he still has. If it is SNAD, why keep it and refuse a full refund? He wanted 50% refund. Basically he wanted the item for next to nothing while he already got a major bargain. He even complained about the clearly stated shipping cost £6.4 ($10.00) actual shipping cost £4.64 ($7.25)… before packaging, tape, gas, etc… In the five seconds it took this guy to publically slander me, my 7 year, 100% feed rate went to 80%! Of course his feedback is still 100% because you can not leave neg fb even for a buyer who deserves it! Today’s ebay and ebay’s new baby paypal sucks! Can you say conflict of interest?
I will be contacting the BBB, the attorney general, the FBI with a scam alert, etc… I may have lost out on this deal but I will never take it sitting down! We need to collectively find a way to fight back!
Same here. Sold a personal TivoHD, guy gets it and claims SNAD same day. He sends it back, but did an absolutely horrible packaging job and it got damaged in transit. When we got it, we find the power cord was still zip-tied and unused. We emailed the buyer, and his response was: “I used the power cord of my existing Tivo. ”
Who in their right mind tries to use a completely different power cord on an electronic? Then, due to his own incompetence, he could not make it work. This unit was not SNAD, he just never used the proper power cable for it. Of course, he got his money back 100% and now we have a damaged unit that we cannot sell. WTF? How is this even legal?
When I used to sell on eBay, I was the victim of a SNAD scam many times, at least 5.
One such example was a buyer who waited about 7 days to make payment, then finally after payment was received it was shipped out same day. When the buyer got the item, they told me that it was broken and unusable. I knew this was absolutely not true, because I tested it right before sending it out. Next thing i know the buyer demands a refund and threatens to leave negative feedback if I do not comply. So, realizing it would only hurt my credibility if I was to not refund them, I issued a full refund. After sending them a full refund, I see that they have still left negative feedback. At this point I was fuming. I send them an email asking when they left negative and ther flimsy excuse was, I left it before you refunded me, even know just hours before the buyer said they would not leave negative if I refund it. So I sent them a feedback revision request, which they promptly either deleted or just ignored and clanked they never got it. I have a feeling they knew that sellers are limited to around 3 feedback revisions a month, so he was just kicking me left and right. At this point, I stopped communication with the buyer and contacted eBay. I explained to them that this buyer was using extortion as a means to obtain my item for no cost. Around a day later, eBay removes the negative feedback, although I never received the money back. All this hassle for a £4.48 ($7.00) item. That is exactly why I do not sell on eBay any more
The Newest of all Scams is wait 30 days File SNAD and ask for a 50% refund and keep the item or Just say you got a Box of Rocks delivered! Hell, Its There Policy to give refunds for any reason so Join The Band Wagon and Like Paypal Says Its the Worlds Favorite way to Get Paid In Full!! The Only way to not be a Victim of these Scams is to not Sell or Give away your items on eBay!
I was scammed by a buyer in another country who claimed SNAD, sent back a box of rubbish, and Paypal refunded her.
That meant she had my item AND my money do she had a debt with me. I contacted a redneck debt collection agency in her country and sold them the debt for one dollar. They then proceeded to make her life a living hell, ringing her at all hours, turning up on her doorstep and even at her place of employment. They reported her to all the Credit Reference Bureaux and trashed her credit rating. In the end she emailed me and begged me to call of the DCA. I said you must pay for the item and by Western Union Transfer, which she did.
When I contacted the DCA they said “We bought the debt from you so its between ourselves and the debtor now.”
Revenge is a dish best served very very cold.