Interesting news from eBay about Russian and Brazilian buyers

Had to post this, I find this a bit worrying eBay has put out a announcement today that if buyers from Russia or Brazil leave a seller low DSR ratings in dispatch time  or neutral feedback eBay will remove it. What is eBay trying to say here? the announcement claims its a problem with customs, so why only these 2 countries what about the rest of the planet? Or is that just what there saying is there something else here? like a higher than average number of disputes? complaints? scams? I can’t figure this one out, it seems like the typical half-ass eBay problem bodge approach that’s not been very clearly thought out. It just seems very odd to me its 2 countries only.

ebay russian brazil customs news dsrs
Best Google images could come up with…

 

Source : www2.ebay.com/aw/uk/201307.shtml#2013-07-04140724?_trksid=p3984.m2301.l3955

 

Mirror :

July 2013
***Increased protection if you sell to buyers in Russia and Brazil***

04 July, 2013 | 02:09PM BST

Hello,

From today, if one of your Russian or Brazilian buyers opens an eBay Buyer Protection case and leaves low or neutral Feedback and/or low detailed seller ratings for dispatch time, we’ll remove all Feedback for the transaction if you resolved the issue promptly with the buyer.

This is an extra incentive if you’re considering selling to buyers in Russia and Brazil, providing you with greater protection from any potential issues due to customs delays. And the opportunity is huge to increase your business in these two emerging markets. Russian shoppers bought more than £264.88 ($400) million in goods from eBay sellers in 2012 and Brazil is one of the fastest growing ecommerce markets worldwide.

We’ve already made it easier for Russian and Brazilian buyers by making sure they see only items that can be posted to their countries. We also offer translation into Russian and currency conversion into rubles for Russian buyers.

To sell to these new markets, make sure Russia and Brazil are included as countries you’ll post to in the Postage details section of your listings and they’ll automatically be displayed to buyers in these countries.

Find out more about international selling.

Regards,

The eBay Team

 

4 comments

  1. What a load of BS.

    “we’ll remove all Feedback for the transaction if you resolved the issue promptly with the buyer.”

    In other words, if the sellers “resolves” the problem, which is basically giving the buyer a refund, ebay will remove the feedback ? woopybloodydoo.

    Buyers use dispatch times as delivery times, its the same old story again, in other words ebay will not be playing fair or care. They make it sound all good like they care and trying to fix problems, when all they are doing is screwing over the sellers.

    1. Hello,

      From today, if one of your Russian or Brazilian buyers opens an eBay Buyer Protection case and leaves low or neutral Feedback and/or low detailed seller ratings for dispatch time, we’ll remove all Feedback for the transaction (if we can be bothered) if the sellers lets you keep the item and refunds you in full including the shipping cost.

      This is no extra incentive if you’re considering selling to buyers in Russia and Brazil, providing you with lesser protection from any potential issues due to customs delays. And the opportunity is huge to ruin your business in these two emerging markets. Russian shoppers bought more than £264.88 ($400) million in goods from eBay sellers in 2012 and Brazil who they later screwd over the sellers and cost the sellers $800 million in lost sales. Its one of the fastest growing broken ecommerce markets worldwide.

      We’ve already made it easier for Russian and Brazilian buyers to get a full refund by making sure they see only items that can be posted to their countries who will just open up a new account and buy from you anyway. We also offer translation into Russian and currency conversion into rubles for Russian buyers, fantastic to see how much cash you lost per sale!

      To sell and get screwd over in these new markets, make sure Russia and Brazil are included as countries you’ll post to in the Postage details section of your listings and they’ll automatically be displayed to buyers in these countries.

      Find out more about international selling.

      Regards,

      The eBay shed Team

      1. LOL that’s too good, we need to mail that in to eBay support. Raise very good points though just give them what they want, what do eBay care as long as they get there fees…

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