Items not showing up eBay search? See your Terms, its how it is

Are your items not showing up in eBay’s search? are you still being charged for them? wonder if you can get a refund from eBay? Well its in the new user agreement that all these things are your fault basically and you will not be getting a refund if for what ever reason eBay decide to make your listings invisible. Charging for something your not getting legal? I would think not but this is eBay we on about…

hiddensearch (1)
Paying for nothing.. that’s good will go with all the none paying bidders too.

eBay user agreement :

announcements.ebay.com/2013/09/updates-to-the-ebay-user-agreement-privacy-policy-and-buyer-protection-policy-2/

 

Important bit :

“To further create a marketplace where buyers find what they want and drive positive user experience, we updated the provision regarding listing conditions to recognize that the appearance and placement of listings in search and browse results will depend on a variety of factors.  So, in some situations a listing may not appear in some search and browse results regardless of sort order.”

More : (www.ecommercebytes.com/C/blog/blog.pl?/pl/2013/9/1378955768.html)

eBay updated its User Agreement with a number of changes that are proving worrisome to sellers. The one most sellers are keying in on is eBay’s provision that allows it to hide listings in search results for any reason.

“To further create a marketplace where buyers find what they want and drive positive user experience, we updated the provision regarding listing conditions to recognize that the appearance and placement of listings in search and browse results will depend on a variety of factors.  So, in some situations a listing may not appear in some search and browse results regardless of sort order.”

Sellers pay eBay fees to have their listings appear on the site, so were not happy at the prospect of potentially paying fees for zero exposure. eBay has muddied the water by granting sellers a certain number of free listings each month in addition to running certain free-listing promotions, many of which apply only to one subset of sellers at a time.

eBay spokesperson Ryan Moore said eBay would not be refunding any listing fees for sellers impacted as a result of the policy.

Some sellers are cynical about whether eBay had already been hiding some listings in search results. Others blame eBay’s new Cassini search engine for the company having to create the new policy.

One can only wonder if eBay is poised to push a button and change its search algorithms once the agreement takes effect for all users in October – as the all important holiday shopping season is underway.

eBay also made changes in its User Agreement that some sellers fear will mean its Managed Returns program will soon be mandatory.

And eBay changed its Buyer Protection policy: “if as a seller you choose not to engage with the eBay Buyer Protection process on an item not as described case, we may seek to carry out a reimbursement from you without asking the buyer to return the item to you.”

3 comments

  1. So its a gamble to sell a item, a gamble you wont get screwed over by the buyer and ebay, but now you get a 50% chance of actually coming up in the search in the first place, but you still get billed for services which ebay are not providing… Great way to do business and build customer trust isn’t it.

  2. Hello, my name is Ryan Silve and I work as the Social Media administrator for a web start-up called Flippit.

    We should be launching within the next few weeks with 3+ million items available. The service allows buyers and sellers to connect with each other directly. Users input a location radius, type in an item search term, and sit back and relax.

    Unlike Craigslist and Ebay, your search continues automatically for 30 days with new results being sent directly to your inbox. Once you find what you want the search can quickly and easily be stopped. No ads & no hassle. As a seller, there is NO BIG FEE taken out of your sale like on Ebay.

    I was hoping that you might publish a short piece on your page regarding the website. I am currently in search of initial beta testers for the site, and it is completely free to use. Please let me know your thoughts on this.

    Thank you,

    Ryan S.

    1. That sounds like a different interesting way of doing things 🙂

      Send in the address and we will throw up some links and a piece on it.

      Any alternative to eBay is welcome 🙂

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