Same old, same old, the never ending story this one. eBay buyer, buys a item claims it is “not as described” opens a dispute, the seller loses. Why you ask? because the seller clearly put in his listing what the item was for and the buyer bought it for a incompatible (in this case a phone add on). eBay says thats ok though and sides with the buyer. From the amount of these stories you would think no one on eBay could actually read.
Buyer incompetent. Please refund them.
Just sold a smartphone accessory on eBay, and threw in a free iPod/iPhone adapter. The buyer didn’t check to see whether or not the accessory (clearly labelled with make and model number) was compatible with his handset and so opened a “not as described” case.
The item was as described, but to the buyer it was a useless item and they were looking for a way out. eBay agreed with the buyer.
eBay is just a terrible place for selling things, this is not the first time I’ve had problems. To make it worse, they’ve frozen the funds in my PayPal account so now I don’t have the item or the money.
I’ve been told to wait for the buyer to ship the item back to me, but I don’t remember ever agreeing to refund him or remember him even having a case for a refund to begin with.
TL;DR Ask buyers for proof of intelligence before shipping