Work this out, a buyer buys a dog collar but has no dog, they bought it to wear on there head, they now want to return it, but the seller has a no returns policy and how are you going to return a item you bought and used the wrong way? who is at fault here? The stories comments generally point to “you cant win” “ebay will screw you” “pay up”
Soruce : redd.it/1wbuoe
Help with EBAY buyer. I need some suggestions
Hey everyone, I have been a lurker here for a few months trying to learn everything I can to supplement my income. This past week I sold a dog collar that I had laying around that was too big for my dog. It was listed for about three months without a single hit on it, so I decided to list it for what I had in plus the fees just to get it out of my stock. Today I get this message from the buyer: “Hi I just received your dog collar and it is fabulous! However, I don’t own a dog… I bought it because I have bought other dog collars in the past and use them for headbands! What I didn’t realize was how heavy your caller was going to be. Collar is a totally amazing dog collar but probably a torture to wear on my head all day ha ha Ha anyway even though I pay $10 shipping and will have to pay more to ship it back I’m wondering if you could make an exception to your no return policy. I don’t own a dog in the only dog I know he’s too fat to wear this collar.” My listing says no returns or exchanges, and this is the first problem that has come my way so far on EBAY. I really don’t want the collar back, but I also don’t want negative feedback. Right now I still have a fairly low feedback of 120(100% positive). How should I handle this?
Since it’s such a small dollar amount, I’d just refund it and let her keep it. It doesn’t take many vengeful customers to lower your DSR ratings to the point where you’re “Guardrailed” (limits are put on your account on how much you can sell if you get more than 1% bad ratings in any DSR category). But I’ve been burned before, so I’m extra cautious with stuff like this.
First off, be as polite as possible. Don’t get into a power struggle with them because that will definitely lead to negative feedback.If they open a case against you, ebay will pretty much always side with them so it’s best to avoid that. It’s not fun but it’s part of the game of selling on Ebay.
Personally I would refund it all because I don’t want any potential negatives to ding my top rated seller status.