Just browsing eBay’s own forums which seem to be filling up with these kinds of things which oddly vanish quite fast and managed to get a copy of this. A powerseller level seller getting screwed on a a return with a broken item, got a new item and a refund.
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This was sent in, it is a screenshot of a eBay sellers feedback, see the pattern?
The buyers are complaining they have not had deliveries, but the seller has proof from the couriers of multiple attempts, welcome to your typical eBay buyer.