Stumbled across this and had to post it because I cannot believe there is actually a help book on the subject of how to deal with bad buyers. Has the problem really got that bad? has it really come to this? I think eBay need to listen and listen hard as it has got this bad. I’m sure the book is fine and all (the reviews are all good 4/5 out of 5), I’m just blown away that we actually need it! I bet if you look hard enough you can find this fine piece of work on a CD as a PDF possible even with digital delivery on your favorite auction site.. then you can dispute it and get it for free all for 99p!