Had this pic sent in today from a seller who has a dispatch time of under 1 hour who is getting blamed for late deliveries. eBay say the seller is responsible for a reasonable dispatch time and that’s fair, but what happens after who is at fault? well according to eBay you are.
Just read that and think about it, YOU had late deliveries, no the courier did or maybe they never, considering the fact that eBay themselfs are now giving delivery dates to buyers that are totally unreasonable. In 1 example eBay still seem to think Royal Mail 1st class standard is a 24hr service…
A tale of eBay’s customer service and a seller of 16 years on his last day thanks to eBay’s policies and scam happy buyers. Basically taking the word of a random buyer over there loyal seller. As for being on hold for 3/4 hours I guess eBay think that’s normal.
A reader of this site has left his story in the comments, a very well written post that I think deserves a bit more attention, so I am posting it on the front page. The story basically shows that even a eBay user for 20 years can get thrown away in a matter of a month over some dodgy eBay DSR maths in this case the defect rate. We all know the DSR system does not work and this proves it again.
I was sent a little bit of info via the messaging system regarding eBay’s “Top Rated Seller” award program and its effects on listings. eBay promise “increased visibility” for your items in the best match category however theres a slight catch the listing must offer free postage it seems and also comply with some other listing stuff. Now why is this a problem you ask? well 2 things…
1) You worked hard for that badge it won’t show up on the all your listings.
2) If you add the postage cost into the end cost of item and mark it up as free postage eBays final value fee % payment increases.
eBay are basically taking a cut of the postage by forcing you to list this way, Which means more $ for eBay and less for you. Not really a good thing that is it.
A few interesting search terms have popped up this week in relation to eBay.
ebay new top rated seller requirements are too high
ebay seller sent a empty box
iphone ebay scam
There was a few search’s relating to the new seller requirements that were bought in this month, from what I have seen it has even managed to remove a few top rated sellers who have done absolutely nothing wrong. MC999 is the typical warning form for listing violations and usually makes little sense. As usual when eBay change something there’s a increase in traffic to sites like this I wonder why that is…
Interesting story in the DailyMail a paper in the UK about a group of people who are eBay millionaires, about as likely as winning the lottery if the comments are anything to go by. We have mirrored them here, some are quite interesting from companies who wish to dump eBay even though there making £1000’s a week, which just go to show how bad this situation is getting. The new “your paying for returns” has been mentioned as a factor also which is showing some people might actually read those eBay emails. I went thru ALL the comments (to try and paint a unbiased picture) on the story and there was only 2/3 on eBay’s side, game over.
Little bit of a story from a eBay TSR (Top Rated Seller) that shows just how fast eBay can knock you right off and back into nothing at any time, in this case in less than 3 weeks. It also shows eBay’s varying interpretations of there own rules at different times of the day…
eBay has A lot of there policy violations and shut downs done by automatic bots with no human involvement .
For this reason I would suggest follow the rules and never go buy what a customer service rep tells you because they won’t be there when you get shut down permanently .
Here is a example of whats going wrong with eBay, if this is what passes for a Top Rated seller/Premier service seller then well…
This seller has clocked up as of 11am 13/10/13 about 50 negative feedback with the average being about 8-11 per day every day for the last 3/4 days. The problem as one slighty p*ssed off eBay user told me is the seller listed a cd drive gadget at £5.99 posted, then refunded who ever bought it, relisted it at a higher price £7.99 (I think was mentioned) then expected everyone to pay the now increased price, of course eBay users are not so forgiving as this seller has now found out. Now the seller had sold 100’s of the drive at the £5.99 price thanks in part to the Hot UK deals site (it made the top on there) so I am sure he can be expecting a fair few more negatives in the coming days.
BuyVCC is a site which I have ran across many times in the past. There services are designed to help you with your eBay and or PayPal account suspension issues and get you back up and running as fast as possible.